An ideal attorney/client relationship runs smoothly from start to finish. The client is satisfied, refers friends and pays legal fees on time. The attorney enjoys professional, personal and hopefully financial rewards. However, the reality is that issues and problems (many of which are avoidable) can arise at any point during the course of representation. This program offers a practical and strategic approach to developing and maintaining effective and ethical relationships with law firm clients.
Lawyers are increasingly turning to professional coaches to help them improve their practice and management skills. Being informed and prepared about the coaching process can help you get the most out of your investment in coaching.
Lawyers must know more than the law. Their ethical obligation to provide competent representation continues to expand. (See Comment 8 to Rule 1.1 of the...
As early as 1996, many state bar associations began issuing formal (or advisory) ethics opinions on the ethical uses of Internet technology. Many of those opinions relating to Web sites and online communications apply the advertising rules that already exist for print advertising. In the late Summer of 2010, the American Bar Association issued its Formal Opinion 10-457 discussing ethical concerns
Learn the essential elements of clear communications and tips for assuring clear and effective communications with your clients, colleagues, and staff.
Rule 1.4 of the ABA Model Rules of Professional Conduct directs attorneys to “keep the client reasonably informed” about their matters through clear and timely communications. Lawyers who are busy litigating, deal-making, or...
The adage that all publicity is good is not always true. The press is filled with stories about how lawyers end up in hot water by filing improperly-redacted documents, disclosing confidential information to family and friends, and allowing technological ignorance to prejudice clients.
Everyone knows that, much like diet and exercise, networking is good for you and that, similarly, there are lots of excuses for avoiding it.
When coaching lawyers or conducting CLEs on business development, the author hears a lot of resistance to incorporating networking as a means of building a book of business. Here are the most common excuses:
I don't have the time.
The practice of law is based on relationships – with clients, potential clients and referral sources. Personal networking is the best way to create and sustain those relationships. Unfortunately, many lawyers will do anything to avoid networking. The key to successful networking is to find the networking method that matches your personality – the one that makes you feel the most...
Procrastination creates undue stress. Delaying work can be a form of self-sabotage, affect productivity and result in errors. This session will focus on helping lawyers to complete work with more control and less crisis management. Attendees will learn: how to recognize your individual style of procrastination and overcome it; how to break down legal work into component parts so...
Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?
Your Data Probably Has Been Stolen. Wondering How to Minimize the Chances of it Happening Again?
Like everyone else, lawyers rely heavily on technology to store information. In addition to the everyday concerns we all have regarding the potential loss or theft of our information, lawyers have the added ethical responsibility of maintaining client confidentiality.